Privacy policy
Last updated: 14 October 2026
1. Who we are
The controller of personal data on this store is TrenzaFlex SL, based in Punta Prima, Alicante, Spain. Contact: [email protected] Phone: +34 602 529 470
2. Scope
This policy applies to the TrenzaFlex online store and related services: browsing the catalog, placing orders, requesting samples, sending engineering enquiries, and using the admin area when you are an authorised user.
3. Data we collect
Depending on how you use the store, we may process: • Identity and contact data: name, company, email, phone, country. • Order and enquiry data: products, quantities, delivery details, message text, and optional file attachments you upload. • Technical data: IP address, browser type, language preference, and basic server logs needed for security and troubleshooting. • Account data for administrators: email and authentication data required to access the control panel. We do not ask for payment card data on this store. Checkout currently collects order details without online payment.
4. Why we process data and legal bases
We process personal data to: • Handle orders, sample requests and engineering enquiries (performance of a contract or steps prior to a contract). • Reply to your messages and provide technical recommendations (legitimate interest and/or steps prior to a contract). • Keep the store secure, prevent abuse and ensure basic operation (legitimate interest). • Comply with legal accounting or tax obligations where applicable (legal obligation). • Remember language, cart and cookie notice preferences (necessary for the service / legitimate interest). Where we rely on consent, you may withdraw it at any time without affecting prior lawful processing.
5. Recipients
Data is accessed by TrenzaFlex staff who need it to answer enquiries or process orders. We may use infrastructure providers (hosting, email, backups) acting as processors under our instructions. We do not sell personal data and do not use it for third-party advertising.
6. Retention
We keep data only as long as needed for the purpose it was collected: • Orders and related communications: for the period required to fulfil the request and meet legal retention duties. • Engineering enquiries and attachments: while the request is open and for a reasonable period afterwards for follow-up and record-keeping. • Technical logs: for a limited period needed for security and diagnostics. • Admin accounts: while the account remains active. When data is no longer needed, we delete or anonymise it.
7. International transfers
TrenzaFlex is based in Spain and may store or process data on servers in the EU or other countries where our providers operate. When data is transferred outside the EEA, we take appropriate measures required by applicable data-protection law.
8. Your rights
Subject to applicable law (including the GDPR where it applies), you may request access, rectification, erasure, restriction of processing, data portability, and object to processing based on legitimate interest. To exercise your rights, email [email protected]. You may also lodge a complaint with a competent supervisory authority in your country of residence or in Spain if you are an EU customer.
9. Security
We apply technical and organisational measures appropriate to the risk, including access controls for the admin area, encrypted connections (HTTPS) where configured, and limited staff access to enquiry and order data. No method of transmission or storage is completely secure; if you suspect unauthorised use of your data, contact us promptly.
10. Cookies
We use necessary cookies for the store to work. Details are in our cookie policy: Cookies.